Puget Sound Technology Services

Migration to Exchange 2007 Complete

MK Smith — Thu, 05 Nov 2009 23:10:31 +0000

All Puget Sound e-mail accounts have been moved to our new Microsoft Exchange 2007 server. Congratulations to the Network and Server Systems Group for completing this project which greatly benefits university e-mail users!

Kilworth Chapel Added to Campus Network

MK Smith — Thu, 05 Nov 2009 22:44:17 +0000

Now you can connect in more ways than one when visiting Kilworth Memorial Chapel. TS has added wired and wireless connectivity to the building, which was among the very last locations on campus without Internet access.

Looking for Answers?

MK Smith — Fri, 16 Oct 2009 21:14:07 +0000

Check out the Tech Help self-help pages for assistance with common technical questions and issues.

Migration to Exchange 2007 Continues

MK Smith — Tue, 13 Oct 2009 17:15:50 +0000

All student mailboxes were moved to the new server by September 24, and Technology Services is now moving faculty and staff mailboxes as well. The migration offers many benefits, including increased mailbox size and more robust functionality in Webmail.

Technology Services will contact each university department or group with support information as they are being migrated to Exchange 2007.

ResNet Is All Wireless, All The Time!

myoung — Fri, 21 Aug 2009 04:22:27 +0000

Over the summer, Technology Services completed installation of wireless access in all residence halls, houses, and Greek Row buildings served by ResNet. As an added bonus, a number of academic and administrative areas were also added to the wireless network!

See the complete Campus Wireless Coverage Map (PDF).

Need Tech Help?

MK Smith — Mon, 03 Aug 2009 02:20:50 +0000

We got it! Say hello to Tech Help, our expanded service offering live technology support on a round-the-clock basis throughout the year.

Members of the Puget Sound community can contact Tech Help at the campus extension 8585 (253.879.8585), toll free at 877.375.8585, or by e-mail at techhelp@pugetsound.edu.

Visit Tech Help online for searchable self-help pages, to chat with a Tech Help analyst, or to track an existing Tech Help request.

See the Tech Help project page to learn more about this new service.

Office 2007 is Here!

MK Smith — Mon, 27 Jul 2009 22:47:29 +0000

Technology Services is deploying Microsoft Office 2007 to opt-in faculty and all staff computers beginning at 6:00 PM on Monday, July 27. The updated software will also be installed on all campus labs and e-classroom computers for the 2009-2010 academic year.

For more information, including the training schedule and what to expect after deployment, see the Office 2007 project pages.

Welcome, Interim CTO Mark Cain!

MK Smith — Wed, 15 Jul 2009 23:57:36 +0000

Consultant Mark Cain joined the TS staff on July 13 as interim CTO. He has extensive experience working in colleges and universities, including nearly 15 years as a chief information officer. Mark and his wife, Linda, have relocated temporarily to Tacoma from Cincinnati, where their adult son, Matthew, continues to reside (and, hopefully, mow their lawn). Mark writes fiction, plays the tuba, and is an avid runner.

Molly Tamarkin: “Bye, y’all!”

MK Smith — Wed, 17 Jun 2009 17:53:55 +0000

Molly Tamarkin, our Chief Technology Officer, will be leaving Puget Sound for Duke University, where she will be the Associate University Librarian for Information Technology. Please join us in wishing Molly well as she prepares for her June 30 departure.

New Tech Help Coming August 3

MK Smith — Thu, 04 Jun 2009 16:58:12 +0000

Technology Services is pleased to announce a major expansion of our call center and technical support services.

Beginning August 3, 2009, live support will shift to 24/7/365 coverage with our new service called Tech Help. You’ll be able to get round the clock assistance by phone, e-mail, chat, and online self-help.

See the Tech Help project page for more information on this exciting upgrade to our services!