Puget Sound Technology Services

Welcome, William Morse!

MK Smith — Mon, 01 Feb 2010 15:13:33 +0000

Technology Services is pleased to welcome William Morse, the new Chief Technology Officer and Associate Vice President for Technology Services for the University of Puget Sound. William previously served in the role of chief information officer at Oglethorpe University and for the Rollins School of Public Health at Emory University. See the Campus News story for more details regarding William’s appointment.

Farewell and Thanks to Mark Cain

MK Smith — Fri, 29 Jan 2010 21:35:59 +0000

Interim CTO Mark Cain finished his tenure with the University of Puget Sound January 29. Technology Services wishes Mark all good luck with future plans and extends a big thank you for his great leadership during the past six months.

Change in Technology Services Support

MK Smith — Mon, 04 Jan 2010 23:14:53 +0000

Effective January 4, 2010, technology support is once again provided exclusively by on campus staff who can be reached by contacting the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

This change marks the end of the 24/7 Tech Help service implemented August 3, 2009, through a partnership with an off-site help desk service. The toll-free 800 number offered as a Tech Help feature will no longer be in place.

Service will initially appear much like it did prior to August 3, although faculty members can now utilize a new phone tree feature to immediately escalate classroom emergency calls.

Learn more about the Service Desk and other user support offered by Technology Services.

ResNet Hours Extended for Reading Period

MK Smith — Tue, 08 Dec 2009 20:49:57 +0000

To support students during the December 10-13 reading period, the ResNet Service Desk in Library 028 will be open Thursday and Friday from 8:00 AM to 7:00 PM as well as Saturday and Sunday from Noon to 4:00 PM. Contact resnet@pugetsound.edu for more information.

Migration to Exchange 2007 Complete

MK Smith — Thu, 05 Nov 2009 23:10:31 +0000

All Puget Sound e-mail accounts have been moved to our new Microsoft Exchange 2007 server. Congratulations to the Network and Server Systems Group for completing this project which greatly benefits university e-mail users!

Kilworth Chapel Added to Campus Network

MK Smith — Thu, 05 Nov 2009 22:44:17 +0000

Now you can connect in more ways than one when visiting Kilworth Memorial Chapel. TS has added wired and wireless connectivity to the building, which was among the very last locations on campus without Internet access.

Looking for Answers?

MK Smith — Fri, 16 Oct 2009 21:14:07 +0000

Check out the Tech Help self-help pages for assistance with common technical questions and issues.

Migration to Exchange 2007 Continues

MK Smith — Tue, 13 Oct 2009 17:15:50 +0000

All student mailboxes were moved to the new server by September 24, and Technology Services is now moving faculty and staff mailboxes as well. The migration offers many benefits, including increased mailbox size and more robust functionality in Webmail.

Technology Services will contact each university department or group with support information as they are being migrated to Exchange 2007.

ResNet Is All Wireless, All The Time!

myoung — Fri, 21 Aug 2009 04:22:27 +0000

Over the summer, Technology Services completed installation of wireless access in all residence halls, houses, and Greek Row buildings served by ResNet. As an added bonus, a number of academic and administrative areas were also added to the wireless network!

See the complete Campus Wireless Coverage Map (PDF).

Need Tech Help?

MK Smith — Mon, 03 Aug 2009 02:20:50 +0000

We got it! Say hello to Tech Help, our expanded service offering live technology support on a round-the-clock basis throughout the year.

Members of the Puget Sound community can contact Tech Help at the campus extension 8585 (253.879.8585), toll free at 877.375.8585, or by e-mail at techhelp@pugetsound.edu.

Visit Tech Help online for searchable self-help pages, to chat with a Tech Help analyst, or to track an existing Tech Help request.

See the Tech Help project page to learn more about this new service.